Step into the enchanted realm of Dynamics 365 Contact Center, where every implementation begins with noble intentions—and far too often ends in... chaos.

Join this fantasy-themed session as we journey through the Seven Cursed Relics—deadly sins that haunt contact center projects: from the seductive call of a big-bang rollout, to the wrath of unsupported agents, to the lust for AI autonomy without a plan.

Armed with tales from the field, hard-earned spells (best practices), and a few magical references (hello, fellow nerds), Kristine guides you through a 45-minute saga of real-world lessons, fantastical metaphors, and practical guidance. Whether you’re a first-time adventurer or a seasoned solution sorcerer, this session will leave you battle-ready to face your next D365 Contact Center quest.

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